The discussion of transparency in a social media environment is a debate that is often never concluded - there are two sides to this complicated coin - business vs. customers. From a customer perspective transparency is a valued asset and a company that is transparent with their customers is often considered an ethically moral company in which their customers can trust. However, is it really beneficial to be transparent with your customers from a company perspective? What essentially plays out is a tug-of-war scenario between consumers and companies. You have consumers who want companies to be transparent with them but don't want to give any information back to companies for fear of breach of privacy, whilst you have companies doing the same, not wanting to give but expecting to get information from their consumers. True transparency from a corporation is rare and almost non-existent, which from a money making point of view is the best way a company can be viewed by its cons...